Knowledge Base

Activating a NEW Sibelius Ultimate UPDATE & SUPPORT PLAN – ACADEMIC

Applies to
Upgrade single Academic license to current Sibelius Ultimate from any previous full version of Sibelius or where the UPDATE & SUPPORT PLAN has expired

IMPORTANT: Any previous UPDATE & SUPPORT plan must show as expired in your AVID account for a NEW Plan to be activated.

You will need to meet AVID’s academic user eligibility verification criteria at the link below to qualify to use one of these packages.


If you were formerly an academic user of Sibelius when you purchased your existing licence, but no longer meet the eligibility verification requirements, you will need to purchase one of the standard, non-academic ‘UPDATE & SUPPORT PLAN’ packages instead.

Redeeming your Download Code

When you purchase the New Sibelius upgrade, you are not provided with an upgrade license directly. First, you will receive a ‘Redemption Code‘ via email from Music EDnet and you will need to use this code to access the download for your software.

Go to https://my.avid.com

If you already have an Avid account then log in, if not, create a new account.

AVID account login

Once you have logged into your Avid account you should arrive at the ‘My Account’ page. If not, click on your email address (circled in green below) to get there. Then click on ‘Avid Software Activation and Download‘ (circled in red below).

AVID MyAccount activation download

This will take you to the ‘Activate Product‘ page shown below.

Activation download product redemption

The redemption code received via email from Music EDnet should be in the following format and you should copy and paste it into the field on the above mentioned page:


Once the code is entered and you’ve clicked the ‘activate‘ button or hit ‘enter‘ on your keyboard, it will take you to the ‘My Products and Subscriptions’ page of your Avid account and the result will look like this or very similar:

Academic initial deposit

Note that a new code starting with ‘EDU‘ has been deposited in the account. 

You now need take this newly provided ‘EDU‘ code to the ‘identit-E’ website, which is the 3rd party company that handles Education Eligibility Verification checking for Avid.  The link below will redirect you to identit-E so you can complete the academic verification process:


Once this is completed (it usually takes a working day or two for identit-E to process and notify you of your approval), you’ll be sent a final verification/download code from identit-E that you can use in your Avid account to complete the process.  The email from identit-E will provide the appropriate link for this final step.

Sibelius Ultimate
How to process your NEW Sibelius UPDATE & SUPPORT PLAN - ACADEMIC Education Eligibility Verification and subsequent 'redemption' code
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